Our Policy

Makwa limited (“Makwa”) is committed to protecting our visitors’ and members’ privacy. This Privacy Policy describes the types of information that Makwa collects from and about you when you visit our mobile app (“App”),our website, www.makwa.co (“Website”), and or other online or offline communications (collectively referred to as , the “Services”). This Privacy Policy also explains how Makwa may use and disclose such information, and your ability to control certain uses of it.
By using the Services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and agree to the Makwa Terms which are incorporated by reference. If you do not agree, please do not access or use the Services.

1. Collection of your information

Makwa collects information from you when you register or create an online account with or through the Services, use our Services, sign up for our email list, use our cleaning and related services, make a purchase, fill out surveys and enter into promotions or request customer support, or otherwise communicate with us using phone or email or any other available medium. The information we collect may include:

• Your full name, mobile number, email address, address (for pickup and delivery), password and certain preferences.


• Certain standard browser information, such as your browser type, IP address, and access times.


• Information on the clothes you are giving us for cleaning, including type,color, brand, size, and service requested. We do this to provide you with an enhanced experience when using the Services, such as sending a detailed list of all the items we picked up for cleaning and providing you with customized promotions based on the information we gather about your clothing.


• When referring a friend to try Makwa, we will ask for your friend’s contact information. We will then send a message to your friend inviting him/her to sign-up for Makwa’s services or visit the App or Website. We store this information to send the referral messages and track how our referral program is performing.

2. Use of your personal information

Makwa gathers and uses your Information to manage and constantly improve the Website and the App. These uses may include:

• Running regular analysis intended at improving the Services; making the App, the Websitemore user friendly and improving the delivery of the Services and displaying content, promotions and advertising that are curated to your interests.


• To respond to your requests for cleaning and related services which includes verifying, confirming, picking up and delivering your order, in addition to communicating with you when needed to provide you with service-related announcements.


• Review the usage and processes of our Services, develop new products or services, and conduct evaluation and analysis to improve our content, products, and services.


• Makwa may also use your Information to communicate with you about the Services or send you surveys and promotions to inform you about other services or products available from Makwa or on behalf of our partners or affiliates.


• Providing you with customized App and Website content, targeted offers, and advertising on the App or Website, via email, push notifications or text message or across social media.
For other purposes disclosed at the time you provide your information or otherwise with your consent.

3. Sharing your information

We do not sell, share, rent or trade your personal information or geo-location information other than what’s disclosed within this Privacy Policy. We may share the information we collect from and about you in the following ways:

• We may share your information with Makwa affiliates and subsidiaries foroperational, marketing and promotional reasons.


• We may share your information with third party service providers that provide business, operational or technical support functions for us to be able to pickup and delivery your orders and fully complete the transaction


• We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we collected about you may be transferred to such entity and Makwa will inform the new entity to use this information as set forth in this Privacy Policy.


• We may share your information to comply with legal process or other legal requirements of any governmental authority and protect and defend the rights or property of Makwa


• We may share your information as disclosed to you at the time of collection, or otherwise with your consent.

4. Third-party content, links, and plug-ins

The Services may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites.


Makwa may use cookies to collect non-personal data and information. Cookies are small text files a Site uses to recognize repeat users, and include information that can be read by a web server in the domain that released the cookie. You can accept or decline cookies.


The Services may also offer you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you.


Your decision to useasocial network plugins is subject to each social media website’s privacy policy, which may be different from ours, so we encourage you to read these policies carefully.


Makwa may use third party analytics products to collect, study and analyze Information about how you are using and interacting with the App, the Website and the Services. Makwa may provide Information to these analytics providers to obtain statistics and other information about how users are using and interacting with Makwa. These analytics providers may use a variety of established or new tracking technologies or tools (including, without limitation, cookies, web beacons, HTTP cache, local shared objects and persistent identifiers) to recognize your computer or device and/or to collect or compile this information. Makwa doesn’t have control over the tools, practices or technologies of the third parties that provide analytics services to Makwa.

5. Children’s privacy

The App, the Website and the Services are intended for general audiences, and Makwaneither direct sthe Services to nor knowingly collects any Personal Information from children under the age of thirteen. If Makwa learns that a child under the age of thirteen has provided personally identifiable information to the App, the Website or the Services, it will use reasonable efforts to remove such information from its filesimmediatly.

6. Email communications

Upon registring for an Account or using the Services provided by Makwa, we may send you daily or weekly e-mails. If you wish to opt out from receiving emails from Makwa, please notify us by e-mail at ([email protected])with the subject line (opt out of emails) and make sure to include sufficient information for us to identify your account, including your name, email address and the details of your request.

7. Access to your information

You may log in to your account page on the App to update your profile. You can also update your address and special preferences or email us at [email protected]. If you choose to deactivate your account, please email us at [email protected] with the subject line (deactivate account), we may still retain certain information for analytical purposes and record keeping integrity, as well as to enforce our Terms, resolve disputes and prevent fraud.

8. Data security

We have taken certain physical, administrative, and technical steps to protect the information we gather from and about our customers and visitors. Although we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

9. Privacy policy revisions

We may modify this privacy policy or revise portions of this Privacy Policy at any time, in our sole discretion and such modification shall be effective immediately upon either posting the modified privacy policy on the App, the Website or notifying you. Your continued use of the Services following the posting of changes to these terms means you accept these changes.

10. Contact us

If you have any questions, comments or concerns about this Privacy Policy or any of the practices described herein, you may contact us via email at ([email protected]) We will make every effort to respond or resolve your concern in a timely manner.