We take pride in delivering great customer service, starting with a quality product and easy-to-use service. If you’re not satisfied, we’re not satisfied. Just let us know and we’ll re-clean any item, free of charge.

All your garments are protected under our Makwa Guarantee for 72 hrs after delivery which covers a free redo if your unsatisfied with the service provided by any of the vendors on our platform.

We have strict procedures for handling missing items cases. In this unlikely event, we will do a full investigation to identify what went wrong. Please contact us via our in-app chat or by email to [email protected] to report the issue, with further details and pictures of the item, if available, our customer service agents will do everything within their power to rectify the situation. Please note that we require customers to contact us within one week of delivery in the rare case that an item is missing.